FAQ
Frequently Asked Questions
Find answers to the most common questions about our cleaning services, booking processes, pricing and more.
Before Booking
How do I get a quote?
We begin with a complimentary in-home quote visit so we can understand your home's needs and recommend the most suitable cleaning plan. The visit usually takes around 10-15 minutes and there's absolutely no obligation to proceed.
Why do you visit my home before providing a quote?
Every home is different. A quick visit allows us to assess your home's size and condition, discuss your priorities and prepare a personalised cleaning recommendation. This ensures your quote accurately reflects your home's needs and helps us deliver the level of service you expect.
How soon can I book?
Availability changes throughout the week. Simply contact us and we'll recommend the earliest available quote appointment.
Why doesn't Choice V provide instant online quotes?
Because every home is unique. Rather than providing a generic estimate, we prefer to visit your home and understand its layout, condition and your cleaning priorities. This allows us to recommend the right amount of cleaning time and provide transparent pricing with no surprises.
Is the quote visit really free?
Yes, Our in-home quote visits are completely complimentary and come with no obligation.
Regular Cleaning
What does a regular cleaning include?
Every regular cleaning service is tailored to your priorities. Typical tasks include: bathroom cleaning, kitchen cleaning, dusting, vacuuming, mopping, general surface cleaning, emptying bins, bed making (upon request). The exact tasks completed will depend on your agreed priority list and the available cleaning time.
How often should my home be cleaned?
Most of our clients choose of the following schedules: weekly, fortnightly or monthly. We'll recommend the most suitable schedule during your quote visit based on your lifestyle and cleaning needs.
Can I customised my cleaning?
Absolutely. Every home is different, which is why every cleaning plan is tailored around your home's needs and your personal priorities.
Will I always have the same cleaner?
Whenever possible, yes. We understand how important consistency is and always aim to assign the same cleaner to your home. Occasionally, illness, holidays, or unforeseen circumstances may require a replacement cleaner. If this happens, we'll let you know whenever possible.
Deep Cleaning
What's the difference between Regular Cleaning and Deep Cleaning?
Regular cleaning focuses on maintaining an already clean home. Deep Cleaning provides a much more detailed service, targeting areas that are not normally covered during routine maintenance cleaning. It's the perfect way to reset your home before beginning regular cleaning or whenever your home needs extra attention.
When should I book a Deep Clean?
A Deep Cleaning service is ideal if:
You're starting regular cleaning.
Your home hasn't been professionally cleaned for some time.
You're moving in or out
You're preparing for guests
You recently completed renovations
Products and Equipment
Do I need to provide cleaning products or equipment?
No, our team arrives fully equipped with professional cleaning products and equipment. If you have products you'd specifically like us to use, we're happy to accommodate whenever possible.
Are your cleaning products safe for children and pets?
Yes, We use professional products suitable for everyday household cleaning. If anyone in your home has allergies or sensitivities, simply let us know before your appointment.
During the Service
Do I need to be home?
It is your preference to be home or not. Many of our regular clients provide us with access instructions so they can return home to a beautifully cleaned house. If you'd prefer to be home during the service, that's perfectly fine too.
Can I leave notes or special instructions?
Of course, We'll discuss your priorities before your first service, and you're always welcome to let us know if your needs change over time.
Pricing & Payments
How much does cleaning cost?
Every home is unique. Pricing depends on factors such as home size, number of bathrooms, cleaning frequency, overall condition and your cleaning priorities. Our complimentary quote visit allows us to provide an accurate recommendation based on your home's specific needs.
Our Team
Are your cleaners insured?
Yes. Our team is fully insured, giving you complete peace of mind while we're working in your home
Are your cleaners professionally trained?
Yes, Every member of our team follows consistent cleaning procedures and quality standards to ensure every visit meets our expectations.
What happens if my regular cleaner in unavailable?
Whenever possible, we'll arrange a suitable replacement cleaner and let you know in advance. Our supervisor who is already familiar with your house will be with the replacement team to let them know your cleaning preferences. We'll also ensure your cleaning preferences and priorities are communicated to help maintain a consistent experience.
NDIS & DVA
Do you provide NDIS cleaning services?
Yes. We proudly support agency managed, plan managed and self managed participants. Our cleaning services are tailored to each participant's individual needs and goals.
Can my cleaning plan be personalised?
Absolutely. Every participant has different goals, which is why every cleaning plan is tailored to suit your home and your support requirements.
Policies
What if I'm not satisfied with my cleaning?
Your satisfaction is important to us. If something hasn't met your expectations, please contact us within 24 hours so we can review the situation and work towards a suitable solution.
Do you work on public holidays?
Availability on public holidays may vary. Please contact us for our current holiday schedule.
